ABCs of Supervising

ABCs of Supervising

Location: Brisbane

You know that moment when you realize you're no longer just responsible for your own work, but suddenly you've got three, five, or maybe ten people looking to you for direction? And nobody gave you a manual for this stuff. One day you're doing your job just fine, and the next day you're supposed to know how to handle performance issues, motivate different personalities, and somehow make everything run smoothly. Sound familiar?

Here's the thing about supervising - it's not rocket science, but it's definitely not something you can wing either. Most of us get promoted because we're good at our jobs, not because we know how to manage people. Then we're thrown into the deep end and expected to figure it out as we go. That's where things can get messy fast.

This training cuts through all the theoretical management nonsense and gets straight to what actually works when you're dealing with real people in real situations. We're talking about practical stuff like having those awkward conversations about performance, dealing with the team member who always has an excuse, and figuring out how to motivate someone who seems to have checked out mentally. You'll learn how to set clear expectations without sounding like a robot, how to give feedback that actually helps instead of just making people defensive, and how to handle conflicts before they turn into full-blown drama.

The best part? Everything we cover comes from actual workplace situations. No role-playing with perfect scenarios that never happen in real life. We'll talk about what to do when someone consistently shows up late, how to handle the person who thinks they know your job better than you do, and how to support your team without becoming their personal therapist. You'll also get practical tools for supervising effectively that you can use immediately when you get back to work.

What You'll Learn:
How to have difficult conversations without making things worse
Simple ways to set and communicate clear expectations
Practical techniques for giving feedback that people actually listen to
How to motivate different personality types on your team
Basic delegation skills that won't leave you doing everything yourself
Ways to handle common workplace conflicts before they escalate
How to document performance issues properly
Strategies for supporting your team's development without overwhelming yourself

We'll also cover the emotional side of supervising - like dealing with the guilt when you have to address someone's poor performance, or figuring out how to maintain friendships with former peers who now report to you. These are the real challenges that keep new supervisors up at night, and honestly, they don't get talked about enough in leadership training.

The Bottom Line:
By the end of this session, you'll have a clear understanding of what effective supervision actually looks like in practice. You'll leave with specific tools and techniques you can start using immediately, plus the confidence to handle the everyday challenges that come with managing people. No fluff, no corporate speak - just practical guidance that works in the real world. Because at the end of the day, good supervision isn't about having all the answers; it's about knowing how to find solutions and support your team while getting the job done.